01069cam a2200301 4500 48557259 TxAuBib 20090425120000.0 090429s2008||||||||||||||||||||||||und|u 2008008612 9780071597326 alk. paper 0071597328 alk. paper (OCoLC)213133311 TxAuBib Benjamin, Susan, 1957- Perfect phrases for dealing with difficult situations at work : hundreds of ready-to-use phrases for coming out on top even in the toughest office conditions / Susan F. Benjamin. New York : McGraw-Hill, 2008. vii, 212 p. ; 21 cm. The perfect phrases series 20090425. Psychology, Industrial. Business communication. Interpersonal communication. Organizational behavior. Interpersonal relations. The perfect phrases series. TXMLR